Delivery Policy

We work extremely hard to create our wonderful products for you, so we are very particular about our products reaching you in optimal condition. Hence we observe the following rules when shipping your order:

  • Orders are shipped from Monday to Thursday to minimise the possibility of your chocolate sitting in a warm warehouse over the weekend.
  • During warmer months, we use polystyrene boxes and ice-packs to ensure that your chocolate does not melt.
  • Our heat policy also states that we reserve the right to hold orders in instances of extreme heat, until we are satisfied that your order can be shipped without significant risk that your chocolate will melt. However, you have the right to request immediate delivery of your order despite the heat if you agree to accept the risk. We will keep in constant contact with you if such a situation were to arise.
  • All risk of loss or damage to the goods passes to you when we despatch the goods. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to Sisko Chocolate.
  • Sisko Chocolate will not accept liability for any loss or damage due to late delivery.
  • All orders must be shipped to an address where someone is able to accept and sign for delivery during business hours. If nobody is available to accept and sign for the delivery, a card will be left by our courier with instructions on how to arrange for another delivery or pickup of your order from a local post office. Note, however, that although we discourage our couriers from leaving your order at your delivery address when no one is there to accept it, it is up to the discretion of the courier and thus out of our control unfortunately.

LEAD-TIMES

All of our products are hand-crafted in small batches to ensure that they are always of the highest quality. As a result, there may be occasions where there is a 7-10 day lead-time, especially if you are ordering significant quantities. If this potential lead-time is of concern to you, please contact us to confirm that we are able to meet your requirements.

SHIPPING FEE'S

Due to the delicate nature of many of our products, it is not possible to provide a flat rate shipping fee across our entire range. As a result, the final shipping fee will be shown at checkout time. Please use the following shipping fees as an indication for our less delicate products:

  • ACT: $15 - $20
  • New South Wales: $13 - $20
  • Northern Territory: N/A
  • Queensland: $13 - $22
  • South Australia: $13 - $20
  • Tasmania: $13 - $20
  • Victoria: $13 - $16

*Note: Fees may also vary based on weight and package dimensions. 

RE-DELIVERY

In the event that we are not able to successfully deliver one of our delicate products due to an incorrect address being provided or no one is available to accept the delivery, we will need to return the product(s) to our studio and contact you to arrange a subsequent delivery or give you the option to pick up your order from our studio. If Sisko Chocolate was not responsible for the failed delivery attempt, a redelivery fee may apply.

STORAGE AND SHELF LIFE

Sisko Chocolate goes to great lengths to source and to produce the very best products for our customers. Our reputation depends on it. However, we are dealing with a food product that is organic, fragile and can deteriorate with temperature. Therefore on rare occasions our product may not meet expectations.

In the case of sculptures and similar, if kept correctly, these can generally be expected to last and be edible for 3-6 months.
The best way to maintain the edibility of your Sisko Chocolate is to keep them in a room where the temperature remains at less than 22’ and out of direct sunlight.