Refund policy

Returns
Sisko Chocolate cannot exchange or refund goods due to the perishable nature of chocolate.

Goods Damaged on Delivery
Sisko Chocolate will replace any order that has reached you that is not in optimal condition. Please ensure that your order is shipped to an address where someone is able to accept and sign for delivery during business hours. If nobody is available to accept and sign for the delivery, a card will be left by our courier with instructions on how to arrange for another delivery or pickup of your order from a local post office. Note, however, that although we discourage our couriers from leaving your order at your delivery address when no one is there to accept it, it is up to the discretion of the courier and thus out of our control unfortunately.

Refunds
If your order is for a product(s) from our retail range, then we can only refund your order if it has not yet shipped. Once your order has left our studio we can no longer refund your order.
If your order is for a custom product(s), then the refund will be at our discretion based on the costs incurred prior to you notifying us that you would like to cancel your order.