DELIVERY POLICY

We work extremely hard to create our wonderful products for you, so we are very particular about our products reaching you in optimal condition. Hence we observe the following rules when shipping your order:

• Orders are shipped from Monday to Thursday to minimise the possibility of your chocolate sitting in a warm warehouse over the weekend.
• During warmer months, we use polystyrene boxes and ice-packs to ensure that your chocolate does not melt.
• Our heat policy also states that we reserve the right to hold orders in instances of extreme heat, until we are satisfied that your order can be shipped without significant risk that your chocolate will melt. However, you have the right to request immediate delivery of your order despite the heat if you agree to accept the risk. We will keep in constant contact with you if such a situation were to arise.
• All risk of loss or damage to the goods passes to you when we despatch the goods. If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to Sisko Chocolate.
• Sisko Chocolate will not accept liability for any loss or damage due to late delivery.
• All orders must be shipped to an address where someone is able to accept and sign for delivery during business hours. If nobody is available to accept and sign for the delivery, a card will be left by our courier with instructions on how to arrange for another delivery or pickup of your order from a local post office. Note, however, that although we discourage our couriers from leaving your order at your delivery address when no one is there to accept it, it is up to the discretion of the courier and thus out of our control unfortunately.

LEAD-TIMES

All of our products are hand-crafted in small batches to ensure that they are always of the highest quality. As a result, there may be occasions where there is a 7-10 day lead-time, especially if you are ordering significant quantities. If this potential lead-time is of concern to you, please contact us to confirm that we are able to meet your requirements.

SHIPPING FEE'S

Due to the delicate nature of many of our products, it is not possible to provide a flat rate shipping fee across our entire range. As a result, the final shipping fee will be shown at checkout time. Please use the following shipping fees as an indication for our less delicate products:

• ACT: $15 - $20
• New South Wales: $13 - $20
• Northern Territory: N/A
• Queensland: $13 - $22
• South Australia: $13 - $20
• Tasmania: $13 - $20
• Victoria: $13 - $16

*Note: Fees may also vary based on weight and package dimensions. 

RE-DELIVERY

In the event that we are not able to successfully deliver one of our delicate products due to an incorrect address being provided or no one is available to accept the delivery, we will need to return the product(s) to our studio and contact you to arrange a subsequent delivery or give you the option to pick up your order from our studio. If Sisko Chocolate was not responsible for the failed delivery attempt, a redelivery fee may apply.

STORAGE AND SHELF LIFE

Sisko Chocolate goes to great lengths to source and to produce the very best products for our customers. Our reputation depends on it. However, we are dealing with a food product that is organic, fragile and can deteriorate with temperature. Therefore on rare occasions our product may not meet expectations.

In the case of sculptures and similar, if kept correctly, these can generally be expected to last and be edible for 3-6 months.
The best way to maintain the edibility of your Sisko Chocolate is to keep them in a room where the temperature remains at less than 22’ and out of direct sunlight.
 

 

REFUND POLICY

Returns
Sisko Chocolate cannot exchange or refund goods due to the perishable nature of chocolate.

Goods Damaged on Delivery
Sisko Chocolate will replace any order that has reached you that is not in optimal condition. Please ensure that your order is shipped to an address where someone is able to accept and sign for delivery during business hours. If nobody is available to accept and sign for the delivery, a card will be left by our courier with instructions on how to arrange for another delivery or pickup of your order from a local post office. Note, however, that although we discourage our couriers from leaving your order at your delivery address when no one is there to accept it, it is up to the discretion of the courier and thus out of our control unfortunately.

Refunds
If your order is for a product(s) from our retail range, then we can only refund your order if it has not yet shipped. Once your order has left our studio we can no longer refund your order.
If your order is for a custom product(s), then the refund will be at our discretion based on the costs incurred prior to you notifying us that you would like to cancel your order.


 

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@siskochocolate.com.au or mailing us at:

Sisko Chocolate
330 Auburn Road Hawthorn Victoria AU 3122

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.  
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
 _secure_session_id, unique token, sessional
 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at admin@siskochocolate.com.au or by mail at:
 
Sisko Chocolate
[Re: Privacy Compliance Officer]  
330 Auburn Road Hawthorn Victoria AU 3122