All of our products are hand-crafted in small batches to ensure that they are always of the highest quality. As a result, there may be occasions where there is a 7-10 day lead-time, especially if you are ordering significant quantities. If this potential lead-time is of concern to you, please contact us to confirm that we are able to meet your requirements.

• Orders are shipped from Monday to Thursday to minimise the possibility of your chocolate sitting in a warm warehouse over the weekend.

We offer click and collect if you are local to any of our three stores, we can also send express. Please get in contact to discuss timelines should you need a super speedy delivery. Though we cannot guarantee an arrival date, we will make every effort to send your package as quickly as possible.

Our heat policy also states that we reserve the right to hold orders in instances of extreme heat, until we are satisfied that your order can be shipped without significant risk that your chocolate will melt. However, you have the right to request immediate delivery of your order despite the heat if you agree to accept the risk. We will keep in constant contact with you if such a situation were to arise.

Due to the delicate nature of many of our products, it is not possible to provide a flat rate shipping fee across our entire range. As a result, the final shipping fee will be shown at checkout time. Please use the following shipping fees as an indication for our less delicate products:

• ACT: $15 - $20
• New South Wales: $13 - $20
• Northern Territory: N/A
• Queensland: $13 - $22
• South Australia: $13 - $20
• Tasmania: $13 - $20
• Victoria: $13 - $16

*Note: Fees may also vary based on weight and package dimensions. 

Sisko Chocolate goes to great lengths to source and to produce the very best products for our customers. Our reputation depends on it. However, we are dealing with a food product that is organic, fragile and can deteriorate with temperature. Therefore on rare occasions our product may not meet expectations.

In the case of sculptures and similar, if kept correctly, these can generally be expected to last and be edible for 3-6 months.
The best way to maintain the edibility of your Sisko Chocolate is to keep them in a room where the temperature remains at less than 22’ and out of direct sunlight.

Pickup is available from our stores. Depending on stock and location the time frame for pick up may vary.

Place your order online and choose local pick up. Please make sure to include the best phone number for our fulfilment team should they need to contact you

We will be in touch if you have not collected your order as arranged.

You certainly can, or we can send them to your home or office. Lets chat to organise your bespoke order.

We offer a range of customisation options for our corporate clients. You can personalise the chocolate packaging with your company logo, branding colors, and special messages. We also provide options for custom shapes and flavors to make your corporate gifts truly unique. Just let us know your requirements, and we’ll work with you to create the perfect custom chocolates.

No minimums, artwork fees apply.

For customisation work, there is a 100 unit minimum.

Yes, we offer competitive bulk discounts for large orders. The discount rates vary depending on the quantity ordered and the level of customization required. Please reach out to our sales team with your order details, and we’ll provide a customized quote that includes any applicable discounts.

Absolutely! We understand the importance of catering to dietary restrictions and preferences. We offer chocolates that are vegan, gluten-free, nut-free, and dairy-free, among other options. Please inform us of any specific dietary needs, and we’ll ensure your order meets these requirements. Our team is committed to providing delicious chocolates that everyone can enjoy.

Dark chocolate contains cocoa solids, cocoa butter, and sugar, with no milk solids, giving it a richer and more intense flavor.

Milk chocolate includes cocoa solids, cocoa butter, sugar, and milk powder or condensed milk, making it sweeter and creamier.

White chocolate is made from cocoa butter, sugar, and milk solids but contains no cocoa solids, giving it a sweet and mild flavor.

Single-origin chocolate is made using cocoa beans from one specific region or country. The flavuor profile reflects the unique characteristics of the region's soil, climate, and growing conditions.

"Cacao" refers to the raw, unprocessed beans from the cacao tree, while "cocoa" refers to the processed form, usually after roasting. Cacao is often considered purer and higher in nutrients than cocoa.

To fully appreciate chocolate, break a piece and let it melt slowly in your mouth. Pay attention to the texture, flavour notes (fruity, nutty, spicy, etc.), and the finish. Cleanse your palate with water between tastings.

To book one of our chocolate workshops or appreciation classes, simply get in touch with us through our website or contact us directly. We offer a range of experiences suited for individuals, groups, and corporate events.

Please reach out to us to find out more about wholesale options.

YES! you most certainly can. We not only offer bulk orders we also offer bespoke branded chocolates, wedding favours, custom wrapped boxes, tailored hampers and more. Get in touch today to place an order.